{"id":1179,"date":"2026-07-03T11:42:51","date_gmt":"2026-07-03T11:42:51","guid":{"rendered":"https:\/\/skillpins.com\/en\/website-terms-of-use-2\/"},"modified":"2026-07-12T10:49:38","modified_gmt":"2026-07-12T10:49:38","slug":"returns-and-refunds-policy","status":"publish","type":"page","link":"https:\/\/skillpins.com\/en\/returns-and-refunds-policy\/","title":{"rendered":"returns and refunds policy"},"content":{"rendered":"<div id=\"cs-content\" class=\"cs-content\"><div class=\"x-section e1179-e1 mwr-0\"><div class=\"x-row x-container max width e1179-e2 mwr-1 mwr-2\"><div class=\"x-row-inner\"><div class=\"x-col e1179-e3 mwr-3\"><div class=\"x-text x-content e1179-e4 mwr-4\"><section>\n<h1>Returns &amp; Refunds Policy<\/h1>\n<p><em>Last updated: July 2026<\/em><\/p>\n\n<div>\n<p><strong>Our Promise<\/strong><\/p>\n<p>We want you to be completely satisfied with your purchase from Skillpins. If something isn't right, we'll do our best to resolve the issue quickly, fairly and professionally. This policy explains how returns, refunds and complaints are handled.<\/p>\n\n<\/div>\n<div>\n<p><strong>Quick Summary<\/strong><\/p>\n\n<ul>\n \t<li>Consumers within the EU generally have a 14-day right of withdrawal.<\/li>\n \t<li>Customers are responsible for return shipping costs unless the product is defective or we made a mistake.<\/li>\n \t<li>Digital downloads are generally non-refundable once delivery has started, where permitted by applicable law.<\/li>\n \t<li>If you experience any issues, we're always happy to help.<\/li>\n<\/ul>\n<\/div>\n\n<hr \/>\n\n<h2>1. Right of Withdrawal<\/h2>\n<p>If you are purchasing as a consumer within the European Union, you generally have the right to withdraw from your purchase within fourteen (14) days without providing a reason, in accordance with applicable consumer protection legislation.<\/p>\n<p>The withdrawal period begins on the day you receive your physical products.<\/p>\n<p>To exercise your right of withdrawal, please contact us before the withdrawal period expires:<\/p>\n<p><strong>Email:<\/strong><br \/>\n<a href=\"mailto:info@skillpins.com\">info@skillpins.com<\/a><\/p>\n\n\n<hr \/>\n\n<h2>2. Returning Physical Products<\/h2>\n<p>To qualify for a refund, returned products should:<\/p>\n\n<ul>\n \t<li>be unused and in substantially the same condition as received;<\/li>\n \t<li>include the original packaging where reasonably possible;<\/li>\n \t<li>be securely packaged for transportation.<\/li>\n<\/ul>\n<p>Unless the return is due to an error on our part or a defective product, the customer is responsible for the return shipping costs.<\/p>\n<p>We recommend using a tracked shipping service, as the customer remains responsible for the returned goods until they have been received by us.<\/p>\n\n\n<hr \/>\n\n<h2>3. Refunds<\/h2>\n<p>Once we have received and inspected the returned product, we will notify you whether your refund has been approved.<\/p>\n<p>Approved refunds are normally issued using the same payment method that was used for the original purchase.<\/p>\n<p>Depending on your payment provider or bank, it may take several business days before the refund appears in your account.<\/p>\n<p>Original shipping charges are refunded only where required by applicable law.<\/p>\n\n\n<hr \/>\n\n<h2>4. Damaged, Defective or Incorrect Products<\/h2>\n<p>If you receive a product that is damaged, defective or different from what you ordered, please contact us as soon as reasonably possible.<\/p>\n<p>To help us process your request quickly, please include:<\/p>\n\n<ul>\n \t<li>your order number;<\/li>\n \t<li>a description of the issue;<\/li>\n \t<li>photographs showing the problem, where applicable.<\/li>\n<\/ul>\n<p>If your claim is approved, we may:<\/p>\n\n<ul>\n \t<li>replace the product;<\/li>\n \t<li>repair the product;<\/li>\n \t<li>issue a partial refund; or<\/li>\n \t<li>issue a full refund.<\/li>\n<\/ul>\n<p>If the return is due to our error or a defective product, Skillpins will cover the reasonable return shipping costs.<\/p>\n\n\n<hr \/>\n\n<h2>5. Digital Products<\/h2>\n<p>Digital products, including Challenge Cards and other downloadable training resources, are delivered electronically.<\/p>\n<p>Due to the nature of digital content, downloaded products generally cannot be returned or refunded once delivery has started, where permitted by applicable law.<\/p>\n<p>If you experience any technical issues accessing your digital purchase, please contact us and we will gladly assist you.<\/p>\n\n\n<hr \/>\n\n<h2>6. Club &amp; Business Orders<\/h2>\n<p>We encourage clubs, schools, organizations and businesses to inspect deliveries as soon as possible after receiving them.<\/p>\n<p>Any shortages, shipping damage or incorrect deliveries should be reported promptly so that we can resolve the issue without unnecessary delay.<\/p>\n<p>Nothing in this policy limits any rights provided by applicable law.<\/p>\n\n\n<hr \/>\n\n<h2>7. Exchanges<\/h2>\n<p>We do not currently offer direct product exchanges through our webshop.<\/p>\n<p>If you would like a different product, we recommend returning the original item (where eligible) and placing a new order.<\/p>\n\n\n<hr \/>\n\n<h2>8. Contact Us<\/h2>\n<p>If you have any questions regarding returns, refunds or complaints, please don't hesitate to contact us.<\/p>\n<p><strong>White Elk AB<\/strong><br \/>\nOrganization Number: 556837-3715<br \/>\nSweden<\/p>\n<p><strong>Email<\/strong><br \/>\n<a href=\"mailto:info@skillpins.com\">info@skillpins.com<\/a><\/p>\n<p><strong>Website<\/strong><br \/>\n<a href=\"https:\/\/www.skillpins.com\">www.skillpins.com<\/a><\/p>\n\n<\/section><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Returns &amp; Refunds Policy Last updated: July 2026 Our Promise We want you to be completely satisfied with your purchase from Skillpins. If something isn&#8217;t right, we&#8217;ll do our best to resolve the issue quickly, fairly and professionally. This policy explains how returns, refunds and complaints are handled. Quick Summary Consumers within the EU generally have a 14-day right of &#8230; <\/p>\n<div><a href=\"https:\/\/skillpins.com\/en\/returns-and-refunds-policy\/\" class=\"more-link\">Read More<\/a><\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-blank-4.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1179","page","type-page","status-publish","hentry","no-post-thumbnail"],"acf":[],"_links":{"self":[{"href":"https:\/\/skillpins.com\/en\/wp-json\/wp\/v2\/pages\/1179","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillpins.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/skillpins.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/skillpins.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/skillpins.com\/en\/wp-json\/wp\/v2\/comments?post=1179"}],"version-history":[{"count":0,"href":"https:\/\/skillpins.com\/en\/wp-json\/wp\/v2\/pages\/1179\/revisions"}],"wp:attachment":[{"href":"https:\/\/skillpins.com\/en\/wp-json\/wp\/v2\/media?parent=1179"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}